User Manuals and Other Documentation
Technical writing needs to combine the knowledge and
experience of both the reader and the subject. Our long
experience in the IT industry has shown us just where
people and IT systems are coming from - and it often
seems like they are from two different planets!
Through no-one's fault computer systems have developed
into extremely complex business tools and can often
leave many users with a steep learning curve in order
to gets to grips with those tools. Our user manuals
provide the bridge to bring the people and the systems
together.
In documenting a system we will talk to the technical
team to find out what that system does. We will find
the shortcuts to improve productivity, we will capture
screens, produce diagrams and even use photographs where
appropriate. We will talk to the business users. We
will find out how they will use the systems, discover
common procedures they will need to follow, find out
how their work can be made easier. Only then will we
bring the two sides together in a user manual that is
relevant.
To back up the documentation we can also provide training
courses. Whether this is done at your business location
or organised by us in a specialist training centre is
entirely up to you.
Documents can be delivered in a comprehensive range
of formats. As well as paper-based documents we can
provide Adobe PDF format and HTML for your online needs.
Whether you produce your own IT systems in-house or
build them for other customers then you need our technical
documentation skills. Contact us today to discuss your
documentation needs.
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